Privacy Policy

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This Privacy Policy explains how IOANNIS KAPLANI ("we", "us", "our"), trading as IOANNIS KAPLANI, collects, uses and protects your personal data when you use our website at ioanniskaplani.gr.

1. Information We Collect

We collect information you provide directly when you: submit an order form (name and telephone number); use the contact form (name, email address, message); interact with our cookie consent mechanism.

We may also collect technical data automatically, including IP address, browser type, pages visited and referring URL, via analytics cookies where you have consented.

2. How We Use Your Information

We use the information collected to: process and confirm your order by telephone; respond to your enquiries; deliver your purchased product; improve our website and services; comply with our legal obligations.

3. Legal Basis for Processing (UK GDPR)

We process your data on the following bases: Contract (Article 6(1)(b)) - processing your order request; Legitimate interests (Article 6(1)(f)) - improving our services; Consent (Article 6(1)(a)) - analytics and marketing cookies, which you may withdraw at any time via our cookie settings.

4. Sharing Your Information

We do not sell your personal data. We may share it with: delivery service providers (for order fulfilment); IT service providers (hosting, security); analytics providers (Google Analytics, where consented); advertising platforms (Google Ads, where consented). All processors are contractually bound to handle data in accordance with UK data protection law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website is served over HTTPS.

6. Your Rights

Under UK GDPR, you have the right to: access your personal data; rectify inaccurate data; request erasure ("right to be forgotten"); object to processing; restrict processing; data portability; withdraw consent at any time (without affecting lawfulness of prior processing). To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, in accordance with UK GDPR.

8. Data Retention

We retain order records for up to 6 years in line with UK tax and commercial law. Contact enquiry data is retained for up to 2 years unless a longer period is legally required.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect data from children under 18.

10. Third-Party Services

We use the following third-party services that may set cookies or process data: Google Analytics (website analytics, where consented - cookies: _ga, _gid, _gat); Google Ads Conversion Tracking (advertising measurement, where consented - cookies: _gcl_au, _gcl_aw); Google Consent Mode v2 (consent signal management - ad_storage, ad_user_data, ad_personalization); Google Maps (embedded map on contact page - subject to Google's own privacy policy). Each service operates under its own privacy terms, which we encourage you to review.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie settings banner.

12. Updates to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance.

13. Contact

For any privacy-related queries, contact: IOANNIS KAPLANI, Panepistimiou 28, 106 79 Athens, Greece. Email: [email protected]. Phone: +44 20 7946 0823.